Usability Report

Your website usability report will be the summary of your findings based on your analysis and usability testing. The primary audience of your report will be the organization whose website you selected. Your report will not only have informative content but will also appear in a professional format.  The content of your report will include two main components: 1) your analysis of the website with regards to its apparent purpose and audience, its main content, organization, and its ability to create a conversation with website visitors (basically, the concepts covered in the class up to this point)  and 2) the findings of the usability testing sessions. The report will conclude with your recommendations for the website’s owner. Your report should include the following main topics:

• • Title Page
  • Table of Contents
  • Executive Summary
    • Short (one-page) version of the whole report with recommendations included (write this after your report is mostly done)
  • Introduction
    • 1 paragraph about the company
    • 1 paragraph about the goal of this report
  • Analysis of the Website
    • 2-3 paragraphs about the company’s current website, its purpose and audience, its main content, organization, and its ability to create a conversation with website visitors
  • Usability Testing Process
    • 2-3 paragraphs about methods used (remote testing v. recruiting participants, description of participants, and general description of scenario and tasks – detailed description of these will go into the Appendix)
  • Usability Testing Results
    • This can be broken down in two ways
      • Option #1: Add separate subsections with headings for each task and break it further down by participant: e.g., Task 1 (subheadings: Participant A, Participant B, Participant C); Task 2 (subheadings: Participant A, Participant B, Participant C) etc.
      • Option #2: Add separate subsections with headings for each major finding/observation consistent through participants (without recommendation): e.g., Finding 1:…, Finding 2:…, etc.
  • Conclusions
    • 1-2 paragraph summary of overall observations
  • Recommendations
    • Provide 3-4 major recommendations (1-2 paragraphs each) for improving the website while prioritizing the improtance of each recommendation
  • Appendix (to include: scenario, tasks, pre-test questions, post-test questions – label these by using capital letters. e.g., Appendix A: Post-test Questionnaire, and refer to these inside the report where applicable)
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